Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Chef SOS collects, uses, and protects your information when you use our platform and services.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

• Personal Information: Name, phone number, email address, location.
• Booking Information: Service preferences, household details, and special requests.
• Chef Information: Work history, professional experience, certifications, and documents.
• Usage Data: Device type, browser information, IP address, and interaction patterns.

2. How We Use Your Information

Chef SOS uses collected data to:

• Deliver and manage private chef bookings.
• Improve user experience and platform performance.
• Verify chef partners and maintain service quality.
• Send relevant updates, confirmations, and support messages.
• Ensure safety, compliance, and proper record keeping.

3. How We Protect Your Information

We use technical and administrative security measures to protect your data from unauthorized access or misuse. However, no system is fully secure, and we encourage all users to practice safe data habits.

4. Sharing of Information

Your information may be shared only when necessary:

• With chefs to complete bookings you request.
• With support or operations teams for service coordination.
• With payment processors to complete transactions.
• When required by law or to prevent fraudulent activities.

5. Cookies & Tracking

We use cookies and similar technologies to enhance browsing experience and analyze site traffic. You may disable cookies in your browser settings if preferred.

6. Your Rights

As a user, you may request to:

• Access the information we hold about you.
• Update or correct your data.
• Request deletion of your personal information, where applicable.
• Opt out of marketing messages at any time.

7. Data Retention

We retain your information only as long as necessary to fulfill legal, operational, or service-related needs.

8. Third-Party Links

Our website may contain links to external sites. These sites operate independently and may have their own privacy policies.

9. Updates to This Policy

Chef SOS may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about our Privacy Policy or how your data is handled, reach us at:

Email: support@chefsos.com
Phone: +233 53 0492 5456