Cancellation & Refund Policy

At Chef SOS, we strive to deliver a seamless and reliable private chef experience. This policy outlines how cancellations, rescheduling, and refunds are handled for both Users and Chef Partners.

1. User Cancellations

We understand plans can change. To ensure fairness and allow our chefs adequate time to adjust, the following rules apply:

• Cancellations made more than 48 hours before the scheduled service: Eligible for a full refund.
• Cancellations made 24–48 hours before the service: 50% refund of the service fee.
• Cancellations made less than 24 hours before the service: Non-refundable.
• No-shows: Non-refundable.

If the service includes special ingredient requests or custom menu sourcing, additional non-refundable costs may apply.

2. Rescheduling

Users may request to reschedule a booking:

• More than 48 hours before the booking: Allowed with no penalty.
• Less than 48 hours: Rescheduling fees may apply depending on chef availability.

3. Chef Cancellations

If a chef must cancel due to an emergency or unforeseen situation:

• Users will be immediately notified.
• Chef SOS will attempt to assign a replacement chef of similar skill level.
• If a replacement is unavailable, the user will receive a full refund.

Repeated or last-minute cancellations by a chef may result in removal from the Chef SOS platform.

4. Refund Processing

Refunds (when applicable) will be issued to the original payment method within **3–10 business days** depending on the bank or payment provider.

Chef SOS is not responsible for delays caused by payment gateways or banks.

5. Non-Refundable Charges

The following items cannot be refunded:

• Ingredient expenses already incurred by the chef.
• Special request menu preparations.
• Platform service or processing fees.

6. Disputes & Quality Concerns

If a user is dissatisfied with the service performance or professionalism of a chef, a complaint may be filed within **12 hours** of service completion.

Chef SOS will review complaints on a case-by-case basis, which may result in:

• Partial refund
• Full refund
• Credit toward future bookings

7. Contact Us

For cancellation or refund support, contact us:

Email: support@chefsos.com
Phone: 233 53 0492 5456