Frequently Asked Questions
Everything you need to know about booking a private chef, preparing your home, payments, cancellations, and more.
How does Chef SOS work?
Chef SOS connects you with skilled private chefs who prepare meals in your home.
Choose your service, confirm availability, and enjoy a premium dining experience tailored to your preferences.
What services do your chefs offer?
Our chefs provide meal prep, fine dining experiences, small event catering, and special menu requests.
Each chef brings unique skills and specialties.
What do I need to provide in my kitchen?
A clean workspace, basic appliances, and working utensils are ideal.
Chefs bring additional tools or ingredients when required.
How do payments work?
All payments are processed securely through our platform.
Full payment is required to confirm your booking.
Can I cancel or reschedule my booking?
Yes, depending on the time of your request.
Please review our Cancellation & Refund Policy for detailed guidelines.
How are chefs vetted?
All chefs undergo identity checks, experience reviews, interviews, and skill verification before joining our platform.
Do I need to be home during the service?
Yes. For safety and quality assurance, clients must be present while the chef works in their home.
What if I’m unhappy with the service?
You can report any issue within 12 hours of service completion.
We'll review the concern and assist with solutions, including refunds or credits where applicable.
